Frequently Asked Questions

Yes, but only if the order status has not been updated to Picked yet and the additional items do not add extra postage cost. If you'd like to request this, contact us so we can check if it's still possible. If it is, we'll get you to place another order with the extra product(s) you want and select 'Pickup From Store' (so it doesn't charge you postage again) and put "Send with order #{your-previous-order-id}" as the order comment and we'll ensure we combine the two orders and send them together.

Here are a few examples where we can't combine orders.

• If the additional product(s) increases the shipping cost
• If you don't notify us before 1pm (AEST) on the dispatch day or if your order has already been sent

In these cases, it's best to place a new order.

We have two gift voucher options:

e-Vouchers can be purchased through our e-voucher page. Once purchased, an email will be sent instantly (if you can't find it make sure to check your SPAM folder) to the recipient email address which could be the person you wish to give it to or you could send it to yourself and print it off.

Gift Cards are a physical card available in pre-set values of $20, $50, or $100 and can be purchased in store or through the gift card category and can be sent to you.

We have specifically developed a parts finder to help make the process of finding compatible related parts as simple and quick as possible. If you have a model that is not in our parts finder, try searching for the SKU (part number) in our search bar. If you still can't find it, contact us

No, we only have one store located in Geelong VIC. Although, we deliver to anywhere in Australia and New Zealand.

Yes, we offer a repair service. We charge $80 per hour. Find out more info on our RC repair service

Yes, our stock levels are live. They update instantly as soon as we receive new stock or when we sell a product.

We pride ourselves on having accurate stock levels and regularly do stocktakes.

More than 99% of the time stock flows through our warehouse as expected. However, there are some rare occasions where we have a stocking error and we cannot fulfil a specific product. In which case, we'd offer you an alternative product (if we have one) or offer a refund for that item or the entire order.

If we have a product ETA, it can be found on the product page right near the price. If the product is out of stock with no ETA listed, please contact us for an accurate timeframe. The stock levels are live and update instantly.

Yes, and it's easy! First, go to the product you want to know when it comes in stock. Then select the "Notify Me When Available" button, enter your name, preferred email address and select "Notify Me" when you're done.

You'll receive a confirmation email to ensure you've entered your email address correctly and when it comes in stock you'll be the first to know!

Placing an order is easy and should only take a few minutes.

1. Add products you wish to purchase to your shopping cart
2. Press the checkout button at the bottom of the shopping cart
3. Fill out your personal details, select your preferred shipping service and payment method
4. Review your order, then, press the 'Proceed to Payment' button and follow the prompts

On the product page just above the price we display if it's in stock or out of stock. If it's in stock, we also display how many we have available. For example, if we have 4 of a particular product it will display: In Stock | QTY: 4. The stock levels are live and update instantly.

Unfortunately, no as we don't have a back order system. However, we recommend filling out the 'Notify Me When Available' button (which displays where the add to cart would normally be) as that will send you an email as soon as we get that product back in stock.

We will always do our best to match a cheaper price of an identical, in-stock item with an Australian store (that has a walk-in storefront). If you would like us to try to match it, please provide us with a link to the website of the store, and make sure the product is in stock within Australia.

Unfortunately (or fortunately depending on how you view it) we offer our best prices all-year-round, for this reason, we don't offer discounts.

This means we have received your order and it is paid in full. We have yet to process or send it. Expect it to be updated the same day or the next business day.

This means your order has been checked by us, the shipping label and packing list are printed, and we're currently picking and packing your order. The next update will be when the shipping company collects your order from our warehouse.

Your order will only see this status if the system detects a potentially fraudulent transaction, for example, the card might be reported as lost/stolen. Although, there are many factors that go into what highlights the transaction as potentially fraudulent. This means our credit card system has flagged your order to us as either high risk or potentially fraudulent and a temporary hold has been placed on your order until we can validate you as the genuine card owner.

Don't worry, this is a simple process and we can still get your order moving today, or the next business day if ordered past the cut-off. The system has re-charged your credit card a nominal, random amount (don't worry, it will be between $0.01 and $2.00).

To get your order on its way as soon as possible, we'll need you to check with your bank simply by logging onto your online banking, or giving them a call, and call or email us with the exact amount your card has been re-charged. We'll send your order ASAP after we have received your email with the correct amount, and refund the nominal amount.

This means your order has been collected by your preferred shipping company and is on its way to you! If you selected an Australian Post shipping service they should send you an email directly with a tracking link. If it's been more than 1 business day after your order was updated to 'Shipped' and it's not in your inbox or SPAM folder, contact us and we'll send it to you manually.

For Toll orders, you'll receive the tracking link from us when we send the email that says your order has been shipped.

As the name suggests, your order is now all ready to be collected from our store at the address below.

5/80-84 Tucker St
Breakwater, VIC 3219

For up-to-date hours see our contact us page. If you want your order shipped, contact us to organise delivery.

We accept 4 payment methods.

• Card (eWAY)
• PayPal
• ZipPay
• Afterpay

Sorry, we don't accept bank transfer.

Yes, you'll find the ZipPay payment option during the checkout. To sign up and for more information check out our ZipPay information page.

Yes, you'll find the Afterpay payment option during the checkout. To sign up and for more information check out our Afterpay information page.

No, we don't offer layby Although, we do offer a better alternative called ZipPay.

Before you send a product back to us, you need to contact us so we can ensure it's eligible for a refund according to our return policy and to start the return process. Once approved, you may send your product(s) to the address below with a note with:

• Order id
• Contact details
• Your reason for return/refund

Hobbies Direct
5/80-84 Tucker St, Breakwater, VIC 3219