Delivery

We aim to have your order delivered as quickly as possible. As hobbyists ourselves, we understand the importance of getting your order to you swiftly.

Same Day Dispatch

Order before 1pm on a business day and we'll dispatch your order that same day. Tip: We have a countdown to each dispatch time at the top of our website.

How do I track my order?

You'll receive an email containing a link to track your parcel within 1 business day of purchase.

Tracking

All our delivery services include tracking so you know exactly where your parcel is and when it's expected to arrive.

Delivery Times

Most of our domestic orders arrive in 1-3 business days. Delivery times can vary with parcel size, selected delivery service, delivery location, and if your order contains dangerous goods or not.

Delivery Tracking Options

You can track your order through our website or directly via the carrier's website using the tracking number provided.

Delivery Cost

To keep our delivery prices as low as possible, we work hard to get volume discounts and of course, we do not mark up on postage to provide you with the lowest possible price we can offer.

Safe Drop

Australia Post

Once lodged, you'll receive an email with a "Use Safe Drop for this delivery" button, click it to allow Safe Drop for your order and avoid a potential trip to the Post Office.

Dangerous Goods

We do not charge extra to send Dangerous goods. Although, it may extend the delivery time as dangerous goods can only be transported via road (not air). This mainly affects paints and spare LiPo batteries.

International

We also deliver to New Zealand!

We only send with Australia Post for international customers. Please note, we cannot send dangerous goods including lithium batteries and paint overseas due to aviation safety regulations.

Unfortunately, we do not deliver outside of Australia and New Zealand at this stage.

Insurance

If you included delivery insurance with your order, we will cover any lost or damaged parcels.

Otherwise, the purchaser accepts the risk of any loss or damage to the goods while they are in transit.

Receiving a delivery

To avoid potential damage or missing item disputes, the buyer needs to check the condition of the goods on arrival before signing for the parcel.

Problems with delivery

In the unlikely event that you receive a product that is incorrect or faulty, please contact us immediately so we can resolve the issue as quickly as possible.

Guarantees

We do not guarantee delivery times with any shipping method. Although, we guarantee same day dispatch on orders paid before 1pm on a business day.

Extra information

Most delivery services do not deliver on public holidays or weekends.