Next Dispatch: hms
What does Next Dispatch mean?
Pay before 1:00pm Melbourne time on a dispatch day and your order ships the same day.
This is dispatch time, not delivery time — couriers still take their usual transit days.
New Zealand

Shipping to New Zealand

We ship to New Zealand via Australia Post International. Every parcel is tracked, and we don't add any international handling fees on top of postage.

Services and transit time

At checkout you can choose International Standard (more economical) or International Express (fastest). Both are tracked. Most orders arrive within 1–2 weeks of dispatch on Standard, or sooner with Express. NZ Customs processing can add a couple of days on either service.

GST and customs

New Zealand GST and any duties are calculated by NZ Customs at the border. For most low-value orders, GST is collected by Australia Post on behalf of NZ Customs before delivery — we don't charge it at our checkout, and we don't add any handling fee.

What we can't send overseas

International parcels travel by air, so we cannot send dangerous goods to New Zealand. This mainly affects paints, glues with flammable propellants, and spare LiPo / lithium batteries sold on their own. Batteries already installed inside a product are usually fine. More about dangerous goods →

Tracking your NZ order

You'll receive an email with a tracking link within 1 business day of purchase. The tracking updates from dispatch in Australia through the air freight leg, NZ Customs, and final delivery by NZ Post.

Returns from New Zealand

If something arrives faulty or incorrect, contact us with photos and your order number before sending anything back — we'll arrange the best return path. For change-of-mind returns, see our returns page ; the buyer covers return postage.

Other destinations

We don't currently deliver outside Australia and New Zealand.

See also

Frequently asked questions

We use Australia Post International Standard and International Express. Both include tracking from dispatch through to delivery.
Most NZ orders arrive within 1–2 weeks of dispatch with International Standard, and faster with International Express. Customs processing in New Zealand can add a couple of days.
GST and any duties are charged by New Zealand Customs at the border, not by us. For most low-value orders, GST is collected by Australia Post on behalf of NZ Customs. We don't add any handling fee.
No. International parcels travel by air, and dangerous goods (paints, spare LiPo batteries, solvents) cannot fly under aviation safety rules. If your order contains DG items, we can only deliver within Australia.
Not at this stage. We currently ship to Australia and New Zealand only.
Contact us with your order number. If you added delivery insurance at checkout, we cover lost or damaged parcels in full. Without insurance, we'll do everything we can to trace the parcel with the carrier.
Alternatives