FAQ

Common questions organised and answered directly

  • Can I add something to my order?

    Yes, but only if the order status has not been updated to Picked yet and the additional items do not add extra postage cost. If you'd like to request this, contact us so we can check if it's still possible. If it is, we'll get you to place another order with the extra product(s) you want and select 'Pickup From Store' (so it doesn't charge you postage again) and put "Send with order #{your-previous-order-id}" as the order comment and we'll ensure we combine the two orders and send them together.

    Here are a few examples where we can't combine orders.

    • If the additional product(s) increases the shipping cost
    • If you don't notify us before 1pm (AEST) on the dispatch day or if your order has already been sent
    In these cases, it's best to place a new order.
  • How do I buy a gift voucher?

    We have two gift voucher options:

    e-Vouchers can be purchased through our e-voucher page. Once purchased, an email will be sent instantly (if you can't find it make sure to check your SPAM folder) to the recipient email address which could be the person you wish to give it to or you could send it to yourself and print it off.

    Gift Cards are a physical card available in pre-set values of $20, $50, or $100 and can be purchased in store or through the gift card category and can be sent to you.

  • Will this part fit my car?
    We have specifically developed a parts finder to help make the process of finding compatible related parts as simple and quick as possible. If you have a model that is not in our parts finder, try searching for the SKU (part number) in our search bar. If you still can't find it, contact us
  • Are there multiple Hobbies Direct stores?
    No, we only have one store located in Geelong VIC. Although, we deliver to anywhere in Australia and New Zealand.
  • Can I get my RC car fixed at Hobbies Direct?
    Yes, we offer a repair service. We charge $80 per hour. Find out more info on our RC repair service
  • Are the stock levels live?

    Yes, our stock levels are live. They update instantly as soon as we receive new stock or when we sell a product.

    We pride ourselves on having accurate stock levels and regularly do stocktakes.

  • Are the stock levels accurate?

    More than 99% of the time stock flows through our warehouse as expected. However, there are some rare accations where we have a stocking error and we cannot fulfil a specific product. In which case, we'd offer you an alternative product (if we have one) or offer a refund for that item or the entire order.

  • When will something be in stock? (stock ETA)
    If we have a product ETA, it can be found on the product page right near the price. If the product is out of stock with no ETA listed, please contact us for an accurate timeframe. The stock levels are live and update instantly.
  • Can I receive an email when something comes back in stock?

    Yes, and it's easy! First, go to the product you want to know when it comes in stock. Then select the "Notify Me When Available" button, enter your name, preferred email address and select "Notify Me" when you're done.

    You'll receive a confirmation email to ensure you've entered your email address correctly and when it comes in stock you'll be the first to know!

  • How do I place an order?

    Placing an order is easy and should only take a few minutes.

    1. Add products you wish to purchase to your shopping cart
    2. Press the checkout button at the bottom of the shopping cart
    3. Fill out your personal details, select your preferred shipping service and payment method
    4. Review your order, then, press the 'Proceed to Payment' button and follow the prompts

  • How do I know if a product is in stock?

    On the product page just above the price we display if it's in stock or out of stock. If it's in stock, we also display how many we have available. For example, if we have 4 of a paticular product it will display: In Stock | QTY: 4. The stock levels are live and update instantly.

  • Can I order a product that's out of stock?

    Unfortunately, no as we don't have a back order system. However, we recommend filling out the 'Notify Me When Available' button (which displays where the add to cart would normally be) as that will send you an email as soon as we get that product back in stock.

  • Does Hobbies Direct price match?
    We will always do our best to match a cheaper price of an identical, in-stock item with an Australian store (that has a walk-in storefront). If you would like us to try to match it, please provide us with a link to the website of the store, and make sure the product is in stock within Australia.
  • Can I get a discount?
    Unfortunately (or fortunately depending on how you view it) we offer our best prices all-year-round, for this reason, we don't offer discounts.
  • Payment Received
    This means we have received your order and is paid in full and we have yet to process or send it. Expect it to be updated the same day or the next business day.
  • Processing
    This means your order has been checked by us, the shipping label and packing list are printed and we're currently picking and packing your order. The next update will be when the shipping company collects your order from our warehouse.
  • Security Check

    Your order will only see this status if the system detects potentially fraudulent transaction, for example, the card might be reported as lost/stolen. Although, there are many factors that go into what highlights the transaction as potentially fraudulent. This means our credit card system has flagged your order to us as either high risk or potentially fraudulent and a temporary hold has been placed on your order until we can validate you as the genuine card owner.

    Don't worry, this is a simple process and we can still get your order moving today, or the next business day if ordered past the cut-off. The system has re-charged your credit card a nominal, random amount (don't worry, it will be between $0.01 and $2.00).

    To get your order on its way as soon as possible, we'll need you to check with your bank simply by logging onto your online banking, or giving them a call, and call or email us with the exact amount your card has been re-charged. We'll send your order ASAP after we have received your email with the correct amount, and refund the nominal amount.

  • Shipped
    This means your order has been collected by your preferred shipping company and is on it's way to you! If you selected an Australian Post shipping service they should send you an email directly with tracking link. If it's being more than 1 business day after your order was updated to 'Shipped' and it's not in your inbox or SPAM folder, contact us and we'll send it to you manually.

    For Toll orders, you'll receive the tracking link from us when we send the email that says your order has been shipped.

  • Ready For Collection

    As the name suggests, your order is now all ready to be collected from our store at the address below.

    5/80-84 Tucker St
    Breakwater, VIC 3219

    For up to date hours see our contact us page. If you want your order shipped, contact us to organise delivery.

  • Can I get my order delivered overseas?

    Yes, but only to New Zealand. We cannot deliver outside of Australia and New Zealand. Sorry for any inconvenience.

    Any orders placed with an address outside of these countries will be cancelled and refunded.

  • Will my order be sent today?
    If your order was placed before 1pm (AEST) on a business day it will be sent out the same day. If not, it will be sent the next business day.

    Tip: there's a dispatch timer at the top of the website.

  • How much is delivery?

    There is a delivery price calculator on every product page and the shopping cart (perfect for muliple products). Delivery costs vary depending on the size of the parcel, delivery address, and the delivery service you choose.

    However, Express Post for a common size (500g satchel) is $9.50 which typically is next day delivery.

  • How long does delivery take?

    Although there are many factors which can affect delivery times, as a guide, most parcels arrive within:

    • Express Post – 1-3 Business days
    • Standard Post – 3-7 Business days
    • Toll Priority – 1-2 Business days
    • Toll IPEC – 2-5 Business days
    • Standard (to NZ) – 7-10 Business days
    • Express (to NZ) – 4-7 Business days

    For a more accurate timeframe, for Australia Post parcels you visit Australia Post delivery time calulator.
    We don't guarantee shipping time-frames.

  • What are the delivery options?

    We deal with 2 shipping companies, Australia Post and Toll. Here are the different services for each company.

    Australia Post
    • Parcel Post - Domestic
    • Parcel Post DG (Dangerous Goods) - Domestic
      • You will only be given this as an option if you have a dangerous good product in your cart
    • Express Post - Domestic
    • Standard - International (New Zealand only)
    • Express - International (New Zealand only)
    Toll
    • Priority - Domestic
    • iPEC - Domestic

    For more information check out our delivery information page.

  • Do you ship paint and LiPo batteries (dangerous goods)?

    Yes, but only with Australia Post DG which is road freight only. Due to aviation security regulations we cannot ship dangerous goods via air freight. Although this can add to the delivery time we do not charge any extra to send dangerous goods.

  • How do I return an item?

    Before you send a product back to us, you need to contact us so we can ensure it's eligible for a refund and to start the return process. Once approved, you may send your product(s) to the address below with a note with:

    • Order id
    • Contact details
    • Your reason for return/refund

    Hobbies Direct
    5/80-84 Tucker St, Breakwater, VIC 3219