Here is a list of frequently asked questions to save you asking us and waiting for a reply, just check if your question is listed below. If your question is not listed or the answer is unclear, please contact us.

General

Yes, but only if it hasn't been sent or packaged and sealed. To do this call us on (03) 5292 1101 so we can check if it's still possible. If it is, we'll get you to place another order with the extra product(s) you want and select 'Pickup From Store' (so it doesn't charge you postage again) and put "Send with order #{your-previous-order-id}" as the order comment and we'll ensure we combine the two orders and send them together.

Here are a few examples where we can't combine orders.

  • If the additional product(s) increases the shipping cost
  • If you don't notify us until after 1pm (AEST) on the dispatch day or if your order has already been sent
In these cases, it's best to place a new order.

We have two gift voucher options:

e-Vouchers can be purchased through our e-voucher page. Once purchased, an email will be sent instantly (if you can't find it make sure to check your SPAM folder) to the recipient email address which could be the person you wish to give it to or you could send it to yourself and print it off.

Gift Cards are a physical card available in pre-set values of $20, $50, or $100 and can be purchased in store or through the gift card category and can be sent to you.

We have specifically developed a parts finder to help make the process of finding compatible related parts as simple and quick as possible. If you have a model that is not in our parts finder, try searching for the SKU (part number) in our search bar. If you still can't find it, contact us.

No, we only have one store located in Geelong VIC. Although, we deliver to anywhere in Australia and New Zealand.

Yes, we offer a repair service. We charge $35 per hour and offer free, on the spot quotes for most jobs.

Using the Website

Placing an order is easy and should only take a few minutes.

  1. Add products you wish to purchase to your shopping cart
  2. Press the checkout button at the bottom of the shopping cart
  3. Fill out your personal details, select your preferred shipping service and payment method
  4. Review your order, then, press the 'Proceed to Payment' button and follow the prompts

On the product page just above the price we display if it's in stock or out of stock. If it's in stock, we also display how many we have available. For example, if we have 4 of a paticular product it will display: In Stock | QTY: 4. The stock levels are live and update instantly.

Unfortunately, no as we don't have a back order system. However, we recommend filling out the 'Notify Me When Available' button (which displays where the add to cart would normally be) as that will send you an email as soon as we get that product back in stock.

Pricing
We will always do our best to match a cheaper price of an identical, in-stock item with an Australian store (that has a walk-in storefront). If you would like us to try to match it, please provide us with a link to the website of the store, and make sure the product is in stock within Australia.
Unfortunately (or fortunately depending on how you view it) we offer our best prices all-year-round, for this reason, we don't offer discounts.
Order Statuses
This means we have received your order and is paid in full and we have yet to process or send it. Expect it to be updated the same day or the next business day.
This means your order has been checked by us, the shipping label and packing list are printed and we're currently picking and packing your order. The next update will be when the shipping company collects your order from our warehouse.

Your order will only see this status if the system detects potentially fraudulent transaction, for example, the card might be reported as lost/stolen. Although, there are many factors that go into what highlights the transaction as potentially fraudulent. This means our credit card system has flagged your order to us as either high risk or potentially fraudulent and a temporary hold has been placed on your order until we can validate you as the genuine card owner.

Don't worry, this is a simple process and we can still get your order moving today, or the next business day if ordered past the cut-off. The system has re-charged your credit card a nominal, random amount (don't worry, it will be between $0.01 and $2.00).

To get your order on its way as soon as possible, we'll need you to check with your bank simply by logging onto your online banking, or giving them a call, and call or email us with the exact amount your card has been re-charged. We'll send your order ASAP after we have received your email with the correct amount, and refund the nominal amount.

This means your order has been collected by your preferred shipping company and is on it's way to you! If you selected an Australian Post shipping service they should send you an email directly with tracking link. If it's being more than 1 business day after your order was updated to 'Shipped' and it's not in your inbox or SPAM folder, contact us and we'll send it to you manually.

For Toll orders, you'll receive the tracking link from us when we send the email that says your order has been shipped.

As the name suggests, your order is now all ready to be collected from our store at the address below.

5/80-84 Tucker St
Breakwater, VIC 3219

For up to date hours see our contact us page. If you want your order shipped, contact us to organise delivery.

Stock

Yes, our stock levels are live. They update instantly as soon as we receive new stock or when we sell a product.

We pride ourselves on having accurate stock levels and regularly do stocktakes.

More than 99% of the time stock flows through our warehouse as expected. However, there are some rare accations where we have a stocking error and we cannot fulfil a specific product. In which case, we'd offer you an alternative product (if we have one) or offer a refund for that item or the entire order.

If we have a product ETA, it can be found on the product page right near the price. If the product is out of stock with no ETA listed, please contact us for an accurate timeframe. The stock levels are live and update instantly.

Yes, and it's easy! First, go to the product you want to know when it comes in stock. Then select the "Notify Me When Available" button, enter your name, preferred email address and select "Notify Me" when you're done.

You'll receive a confirmation email to ensure you've entered your email address correctly and when it comes in stock you'll be the first to know!

Delivery

Yes, but only to New Zealand. We cannot deliver outside of Australia and New Zealand. Sorry for any inconvenience.

Any orders placed with an address outside of these countries will be cancelled and refunded.

If your order was placed before 1pm (AEST) on a business day it will be sent out the same day. If not, it will be sent the next business day.

Tip: there's a dispatch timer at the top of the website.

There is a delivery price calculator on every product page and the shopping cart (perfect for muliple products). Delivery costs vary depending on the size of the parcel, delivery address, and the delivery service you choose.

However, Express Post for a common size (500g satchel) is $9.50 which typically is next day delivery.

Although there are many factors which can affect delivery times, as a guide, most parcels arrive within:

  • Express Post – 1-3 Business days
  • Standard Post – 3-7 Business days
  • Toll Priority – 1-2 Business days
  • Toll IPEC – 2-5 Business days
  • Standard (to NZ) – 7-10 Business days
  • Express (to NZ) – 4-7 Business days

For a more accurate timeframe, for Australia Post parcels you visit Australia Post delivery time calulator.
We don't guarantee shipping time-frames.

We deal with 2 shipping companies, Australia Post and Toll. Here are the different services for each company.

Australia Post
  • Parcel Post - Domestic
  • Parcel Post DG (Dangerous Goods) - Domestic
    • You will only be given this as an option if you have a dangerous good product in your cart
  • Express Post - Domestic
  • Standard - International (New Zealand only)
  • Express - International (New Zealand only)
Toll
  • Priority - Domestic
  • iPEC - Domestic

For more information check out our delivery information page.

Yes, but only with Australia Post DG which is road freight only. Due to aviation security regulations we cannot ship dangerous goods via air freight. Although this can add to the delivery time we do not charge any extra to send dangerous goods.

Payment

We accept 3 payment methods.

  • Card (eWAY)
  • PayPal
  • ZipPay
Sorry, we don't accept bank transfer.

Yes, you'll find the ZipPay payment option during the checkout. To sign up and for more information checkout our ZipPay information page.

No. Unfortunately, Afterpay doesn't support our webplatform, however, we're on the waiting list so when they do support it we'll offer Afterpay to our customers. Although, we do accept another 'Buy Now Pay Later' payment method called ZipPay.

No, we don't offer layby Although, we do offer a better altnernative called ZipPay.

Returns & Refunds

Before you send a product back to us, you need to contact us so we can ensure it's eligible for a refund and to start the return process. Once approved, you may send your product(s) to the address below with a note with:>/p>

  • Order id
  • Contact details
  • Your reason for return/refund

Hobbies Direct
5/80-84 Tucker St, Breakwater, VIC 3219

Sure you can, although there are some conditions. If the product(s) is unused and in its original condition and is returned by registered mail with all original packaging and proof of purchase from Hobbies Direct™ we'll happily process a refund for you. To get this process underway please contact us.

Warranty

Yes, most RC cars have a 30-day warranty on electronics. For non-electronic failures such as a physical breakages these are dealt with on a case-by-case basis.

Damage caused by crashes, misuse or wear and tear will not be covered.

To make a warranty claim, we need proof that the item is damaged and proof of purchase.

The best way is to take a video of the fault and take a picture of the faulty item next to the invoice (the invoice needs to be readable) and send it to us via email (preferred), Facebook messenger or our live chat.